Returns & Exchanges
At YOSE POWER, we stand by the quality of our e-bike conversion kits and batteries, offering a 30-day return window to ensure you are fully satisfied with your ride. If your gear isn't the perfect fit for your cycling needs, we provide a streamlined process for returns and technical exchanges.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of why the product didn't meet your expectations.
Technical Assessment
For technical components or batteries, our engineers will provide a quick remote assessment to determine if a troubleshooting fix or a full return is required.
Secure Packaging
Pack the items securely in their original packaging, ensuring all cables, displays, and mounting hardware are included to prevent damage during transit.
Shipping and Refund
Affix the provided return label and drop the package at a designated carrier; once inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing